With comprehensive device management, intelligent analysis and monitoring tools, and sophisticated remote maintenance capabilities, a new digital platform maximizes the performance, uptime and reliability of LAUDA DR. R. WOBSER GMBH & CO. KG temperature control solutions.
The LAUDA.LIVE platform offers a wide range of functions free of charge, including fleet management to cover an unlimited number of devices and enter usernames and locations. Well-structured and individually adaptable dashboards provide a clear overview and simplify quick device localization for large device fleets. Users also have access to device-specific product documentation: From data sheets and manuals to installation drawings, everything is just a click away. For optimum management of the temperature control units, LAUDA.LIVE also presents a maintenance logbook and supportive warranty management. As a result,
Source: LAUDA DR. R. WOBSER GMBH & CO. KG the platform helps to guarantee that no maintenance is forgotten and that the warranty status is always transparent. Optionally, warranty extensions can also be requested directly, or service tickets can be created. These tickets are archived and can be used again for reference in subsequent analyses. All these functions do not require the connectivity of the devices and can be applied regardless of the device type.
The bookable service “Remote Support & Monitoring” provides the option of remote maintenance, analysis and monitoring of the devices. A service hotline with German, English and Chinese native speakers is available 24 hours a day, five days a week (Central European Time). Remote maintenance can significantly reduce the costs of service deployments as the causes of faults can be identified in advance and ideally rectified without the need for on-site service deployment. Software updates and function updates will also be able to be performed remotely in the future, saving further costs and increasing system performance.
Initial user feedback has made it clear that customers also want intelligent monitoring and analysis functions in particular. LAUDA therefore enables the remote monitoring of all networked devices from anywhere — at home, while traveling or in the factory. Device data can be displayed graphically and exported for external documentation, analysis and testing.
The digital platform is cloud-based with access in the web browser and is therefore compatible with every common operating system. The display is optimized for mobile devices and can be output on a desktop/notebook PC, as well as a tablet or smartphone.
Particular attention was paid to security. Users can choose either a local or a mobile network connection between the constant temperature equipment and LAUDA.LIVE. State-of-the-art Public Key Infrastructure (PKI) encryption, two-factor authentication and access rights management protect the data transmitted to LAUDA.LIVE according to Microsoft Azure IOT recommendations. PKI uniquely identifies a device that is communicating with LAUDA.LIVE. Microsoft’s Azure cloud application is used in various security-critical industries, such as energy, aviation and finance. Most people are already familiar with two-factor authentication from the latter sector, as one can only log into online banking using two security levels (for example, a password and TAN). Other applied standards are also known from everyday life — this is the same technology that is employed in VPN networks that are used to access company servers in the home office, for example. The data is stored on European servers in compliance with GDPR.
With LAUDA.LIVE, LAUDA devices become fully networked, intelligent internet of things devices. The constant temperature equipment manufacturer is therefore taking precise temperature control into the digital age.
