Ericsson has launched three new artificial intelligence (AI)-powered networking services to increase pre-emptive support, provide a unified digital workspace and reduce energy consumption for communication service providers.
The Network Intelligence and Omni Network Channel offerings are part of Ericsson’s Network Service portfolio that employs AI, automation and predictive analytics to address challenges faced by communication service providers such as data growth and introduction of new technologies such as 5G, digital transformation and scattered information sources and insights.
Network Intelligence is a pre-emptive support service that allows issues to be identified and resolved before it impacts a network’s performance. The goal is to prevent critical outages and deliver the network stability needed for service continuity and end-to-end performance, Ericsson said. The service reduces critical incidents by up to 35% by carrying out selective data collection and resolves issues in about five minutes.
The Omni Network Channel is a unified digital workspace to provide easy navigation, self-help and smooth collaboration. The workspace helps communication service providers adopt new technologies such as 5G and provides faster communication between a company and Ericsson.
Meanwhile, Ericsson’s Energy Infrastructure Operation has been launched to help service providers reduce OPEX and CO2 emissions from networks.
The platform uses AI and data analytics to optimize energy consumption across network infrastructure, creating energy efficiencies on the radio network allowing service providers to achieve a 15% decrease in energy-related OPEX, a 15% reduction in site visits related to passive infrastructure and a 30% reduction in energy-related outages.
“There is a demand among service providers for a more transparent interaction with their vendors when dealing with network issues,” said Justin van der Lande, principal analyst at Analysys Mason. “Ericsson’s intelligent workplace technology, boosted by the expertise of their people, addresses this well. This approach leverages the scale of Ericsson’s operations, its well-established frameworks and its wealth of industry knowledge to bring significant benefits to the service provider.”