Nokia has added agentic AI capabilities to its fixed network product lines to bring what it claims will be increased productivity and operational intelligence for home and broadband networks.
The agentic AI is designed to help telecom providers tackle fiber and Wi-Fi issues across deployment. The AI-enabled fixed networks will also boost user experiences, Nokia said.
Agentic AI systems are capable of autonomous reasoning and decision-making, Nokia said, that will be a key driver for cognitive broadband moving networks to self-optimizing infrastructures.
Nokia said these embedded AI agents will allow telecoms to:
- Modernize operations
- Reduce costs
- Resolve problems proactively
- Scale operations without adding headcount
- Diagnose network issues using automated root cause analysis
Apparently, the AI assistant gives support teams and technicians instant access to products, training and day-to-day problem solving. This is done through text, voice and image guidance, which can assist, for example, field technicians during surveys and installations and computer vision to validate the work or build a digital twin of the FTTH network, Nokia said.
Nokia said the AI agents will offer immediate differences for telecoms with first-contact helpdesk resolution rates above 50%, network incident qualification in 5 minutes and a 50% reduction in return visits to construction sites and connected homes.
How it will impact consumers is unknown. But Nokia says it will make a difference to them but does not detail how it would do it.
