Avnet Embedded has signed a distribution agreement with TrueUC Solutions and will carry the company’s TrueUConnect, TrueContact and TrueCapture communications software.
The software is designed to enhance communications and optimize processes within and between businesses. The software brings voice, video and mobile applications together on fixed and mobile networks, allowing users to connect anywhere, anytime using any device, operating system or communications medium, according to TrueUC Solutions.
The TrueUConnect software-as-a-service (SaaS) model enables Microsoft Lync and Office 365 customers to different voice over Internet protocols like legacy H.323, SIPend-points or virtual meeting rooms, with cloud-based services, the company said.
To increase call center agent productivity and shorten customer response times, TrueContact can identify and deliver calls to the most appropriate agent based on predetermined criteria, such as called number, caller ID, call region, data entry, value, time of day and agent skills.
“The right communications and collaboration tools are vital to enabling greater productivity in today’s highly dispersed enterprises, and to maintaining strong and trusted relationships with both customers and suppliers,” said John Salemme, vice president and general manager of Avnet Embedded. He added that TrueUC’s cloud solutions platform can transform organizational communications.
In other distribution news, element14 announced it has added Honeywell’s nanopower anisotropic magnetoresistive sensor ICs to its product line. The ICs are smaller, more durable and reliable than reed switches, operating with the same sensitivity for the same cost, according to the distributor.
The sensor ICs are designed for use in battery-operated applications including water and gas meters, electricity meters, industrial smoke detectors, exercise equipment, security systems and scanners. They are also used in home appliances, medical equipment, computers and tablets.
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