Mouser Electronics, Inc. has been honored for the fourth straight year with the NorthFace ScoreBoard Award (NFSB) from Omega Management Group Corp. in recognition of the company’s excellence in global customer service and support.
The award acknowledges that throughout 2015, Mouser received high levels of satisfaction representing consistency in exceeding customer expectations. As it did in the three previous years, Mouser was rated 4.8 on the 5-point NFSB scale from customer surveys conducted across the globe in 2015. The global distributor received a 99% customer satisfaction score, based on overall order experience.
Since 2000, Omega has presented the award annually to companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.
Omega measures customer satisfaction and loyalty levels on a 5-point scale at least four times during the year in the categories of technical support, field service, and customer service and account management. NorthFace ScoreBoard recipients are companies that, based solely on survey responses from their own customers, achieved the equivalent of a 4.0 or above, out of a possible 5.0, during the prior calendar year.